A Brief Overview
At ChicGlint, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to inspect your item carefully and accurately before purchasing. Please see detailed specifications on the product page
We only accept returns for gently used items purchased through www.chicglint.com. Please note that ChicGlint is not responsible for returns that are lost in transit. If you purchased a product online and it is damaged during shipping, please contact us within 14 days of receiving your purchase
Warranty and Returns
15 Day Returns Warranty
If for any reason you are not entirely satisfied, you may return any item for a full refund or exchange within 15 days from the date on your order. However, we cannot accept returned goods that we reasonably believe to have been used for any period of time. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 15 days of our notification. When you have a free gift as part of an order and then return some or all of the other items, excluding the free gift, a refund will be made less the cost of the minimum spend and/or the free item.
Cancellations
Please be sure of your purchase before placing an order. We can cancel your order at any time before shipping. If your order has already made it into our shipping cue, unfortunately, we are unable to cancel it.
Shipping
Please be aware that during holidays, sales, new product launches, inclement weather and pandemics, shipping and processing times may vary. For pre ordered items, the most accurate time frames can be found in the product title. If you order other items with your preorder, they may all ship together. If the time frames vary, and you order more than one preorder, then the order will ship at the latest time frame. We do try our best to get pre orders out earlier than promised, however, it’s not guaranteed. For updates on shipping times of preorders, you can visit our help center page. Orders from this website ship from China.
Please Note: All orders are processed in United States Dollars and while the content of your cart may currently display in your country’s currency, upon checking out, you will use USD at the most current exchange rate. Depending on which form of payment you use, foreign exchange rates, may apply.
The shipping prices at checkout are primarily based on weight and given to us by our International carriers – UPS, Fedex, USPS, APC Postal Logistics, etc. Your name will be listed as the Importer of Record, and therefore, if the package is returned or abandoned, the assigned carrier will charge you for these fees.
Shipping is outsourced to a 3PL (3rd Party Logistics). Their shipping partners include : USPS, UPS, Fed Ex, Amazon Delivery Services, OnTrac, APC Postal Logistics, Ascendia, and Lasership. (If delivery occurs with Amazon Delivery Services, the items ordered will arrive in a box/envelope with their branding on it). Some of these carriers will deliver items as late as 10:00 pm. Unfortunately, because our shipping system is automated, we cannot control which carrier is used when shipping out your order. Depending on your location, your order may arrive in multiple shipments.
We do everything in our power to keep shipping prices as low as possible and we try our best to ship as fast as possible.
When checking out, please be sure to enter your shipping address accurately BEFORE submitting your order as this information will print exactly as entered on your shipping label. Once the assigned carrier has confirmed delivery of your order, we are not responsible for stolen packages and cannot issue a refund.
Note: Sometimes USPS will mark a package as delivered, when they intend to deliver it the next business day, or within a few days. If this happens we ask that you wait a week to see if it arrives. You can also check with your neighbors and/or post office for more information in the meantime.
Orders totaling $200 or more may require a signature from the recipient upon delivery.
Below is an estimated and realistic time table of when you should receive your purchase once it has shipped. If an order is delayed, it will usually be stated on our home page or on the product page. This does not include any service delays posted to the USPS , UPS, or mail carrier website.
Tracked Delivery : Arrives in approximately 5 to 15 business days after your order ships. Some customers report receiving their purchase in as little as 4 or 5 business days. This time frame includes order processing.
Importer of Record
By ordering goods from chicglint.com for shipping to destination, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to ChicGlint designated shipping provider for the customs clearance of products ordered by you. This POA authorizes ChicGlint designated shipping provider’s assigned customs broker to act on behalf of you. Our designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by ChicGlint designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from ChicGlint and transportation conditions from ChicGlint designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
How to Reach Us
Contact us and describe the issue in detail, including the return reason, along with your order number and product name. For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.
Please contact us for further help. We will do our very best to help you and reply to all messages as soon as possible.